takago Terms and Conditions

takago is an online gaming platform that provides slots, live casino, cricket betting and various casual gaming experiences for users in Bangladesh. Accessing this platform means you accept the following terms and conditions.

These terms and conditions ("Terms") form a binding agreement between takago and its users. Alongside these Terms, our Privacy Policy and Responsible Gaming Policy also apply.

1.1 Description of Services

takago provides the following services:

• Online slot games and video slots
• Live casino (card games, roulette, baccarat and more)
• Cricket and other sports betting
• Fishing games and crash games
• Virtual table games

1.2 Definitions

In these Terms, "Platform" refers to the takago website and all associated services. "User" or "you" refers to any registered member. "We" or "takago" refers to the organisation that operates this platform.

To register with takago you must provide accurate and complete information. Creating an account with false information is strictly prohibited and may result in account cancellation.

2.1 Registration Requirements

• Each individual may create only one account. If a single person holds multiple accounts, all accounts will be cancelled.
• The mobile number and payment method you provide can be linked to one account only.
• You are solely responsible for keeping your account password secure.
• If any account details change, you must notify our support team immediately.

2.2 Identity Verification (KYC)

takago may request identity verification at any time if required. This process may require submission of a national identity card or other government-issued documents. Withdrawals may be placed on hold until identity verification is complete.

Users must be 21 years of age or older to use this platform. By registering, you confirm that you meet this age requirement.

3.1 Grounds for Ineligibility

The following individuals may not use this platform:

• Any person under the age of 21
• Those whose accounts have previously been cancelled or suspended
• Those who have voluntarily applied for self-exclusion
• takago employees and their close relatives

All financial transactions on takago are processed through bKash, Nagad and Rocket. The following limits apply to all users.

4.1 Deposit Rules

• Minimum deposit amount: ৳300 (per method)
• Deposits will be added directly to your takago balance
• You must use a bKash, Nagad or Rocket account registered in your own name to make deposits
• Deposits from third-party accounts are not accepted

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳1,000
• Standard withdrawal processing time: 30 minutes to 3 hours
• Withdrawals are only possible via the same method used for the deposit
• If an active bonus is in place, wagering requirements must be met before withdrawing

4.3 Transaction Verification

takago reserves the right to request additional verification for any transaction. Processing may be delayed for suspicious transactions. The user is responsible for any issues arising from incorrect payment information.

takago offers various types of bonuses and promotional offers. These offers are subject to specific conditions and may be changed or cancelled at any time.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: a deposit of ৳1,000 will add a ৳1,000 bonus, making the total balance ৳2,000. A 20x wagering requirement applies to this bonus.

5.2 General Bonus Terms

• The specific wagering requirement for each bonus must be met before withdrawing
• Wagering calculations for bets made with bonus funds may vary by game
• It may not be possible to claim another bonus while one is already active
• If bonus abuse or "bonus hunting" is detected, the bonus will be cancelled
• takago reserves the right to withdraw or modify any bonus

5.3 VIP Program

The takago VIP program has 5 levels: Bronze — weekly cashback up to 0.3%; Silver — up to 0.6%; Gold — up to 0.9%; Platinum — up to 1.2%; Diamond — up to 1.5%. Levels are upgraded based on active gaming activity. takago reserves the right to change the terms of VIP benefits.

All games on takago are conducted fairly and impartially. Each game is operated according to the rules of its respective software provider.

6.1 Fair Play Policy

• The results of all games on takago are completely random and there are no predetermined patterns
• Playing using any external software or automation tools is prohibited
• If a game result is not validated due to a technical error, takago reserves the right to recalculate
• takago will generally not refund bets lost due to network issues

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which will be displayed in the game lobby. Betting limits may apply when playing with bonus funds.

6.3 Technical Issues

If an ongoing game is interrupted due to server downtime or a technical issue, takago will take appropriate action. However, takago is not responsible for internet connection issues or device faults.

The following activities are strictly prohibited on the takago platform. Violating these rules may result in immediate account closure and forfeiture of deposited funds.

7.1 Cheating and Fraud

• Creating multiple accounts to claim bonus benefits
• Using stolen or unauthorised payment information
• Exploiting platform vulnerabilities or bugs to gain an unfair advantage
• Attempting to influence game results by colluding with other users

7.2 Other Prohibited Activities

• Harassing or behaving inappropriately towards other users
• Using the platform for money laundering or to conceal the source of illegal funds
• Playing games using any bot, script or automated software
• Filing false complaints or chargebacks against takago

takago reserves the right to suspend or permanently close any account without prior notice in the following circumstances.

8.1 Reasons for Account Suspension

• Violation of any clause in these Terms
• Failure to cooperate with the identity verification process
• Suspicious transactions or unusual gaming patterns
• Security concerns or legal obligations

8.2 Account Closure at User Request

You may request account closure at any time via live chat. All valid withdrawals will be processed before the account is closed. A voluntarily closed account may be reopened, however takago reserves the right to make the final decision on approval.

takago treats the protection of your personal information as its highest priority. Our full data protection policy is described in detail on our Privacy Policy page.

9.1 Data Collection and Use

• Information provided at registration is used for the purpose of delivering services
• Transaction history is retained for security and fraud prevention
• Your information is not sold to third parties
• Information may be provided to relevant authorities where required by legal obligation

9.2 Security Measures

takago uses SSL encryption to keep all data transmission secure. Our servers are protected with advanced security technology. However, no guarantee can be given that data transmission over the internet is completely secure.

takago places the highest importance on responsible gaming. We are mindful of the wellbeing and financial safety of our users.

10.1 Responsible Gaming Tools

• Ability to set personal deposit limits
• Ability to temporarily exclude yourself (self-exclusion)
• Provision of a cooling-off period
• Ability to view gaming history and spending records

To learn more about responsible gaming, visit our Responsible Gaming page.

To the extent permitted by applicable law, takago will not be held liable for the following.

11.1 Limitation of Losses

• Financial losses resulting from gaming or betting
• Losses caused by third-party services or network issues
• Losses caused by faults in the user's own device or software
• Inconvenience caused by unexpected server downtime or maintenance

11.2 Third-Party Liability

The games displayed on takago are operated by third-party game providers. These providers' own terms and conditions may apply. takago is not directly responsible for any faults in their software.

takago reserves the right to change, amend, or update these terms and conditions at any time.

12.1 Notice of Changes

• Users will be notified by email in the case of important changes
• Amended terms and conditions will take effect from the date of publication
• Continued use of the platform after changes constitutes acceptance of the new terms

12.2 Contact

If you have any questions about these terms and conditions, please contact our support team. Our 24/7 live chat service is available in Bengali. You can also reach us by email: [email protected] — we are always here for you.

12.3 Interpretation of Terms

If any dispute arises regarding the interpretation or application of any clause in these terms and conditions, takago's decision will be considered final. If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will remain fully in effect.