takago Privacy Policy

01 Introduction

takago ("we", "us", or "the platform") provides a trusted online gaming service for users in Bangladesh. By accessing our website takago.cam or using our services, you agree to this privacy policy.

The purpose of this privacy policy is to clearly inform you about what kind of information takago collects, why it collects it, how long it retains it, and what measures we take to protect your information. We believe that transparency with data is the foundation of trust.

02 What Information We Collect

takago collects various types of information to operate its services. This information is divided into two main categories:

2.1 Information You Provide

Information you provide during registration and account management:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Residential address
• Preferred language and communication method
• Financial transaction details — bKash, Nagad, or Rocket mobile banking number

2.2 Automatically Collected Information

Information collected automatically while you use takago:

• IP address and device type
• Browser and operating system information
• Time spent on the platform and page visit history
• Game play history and preferences
• Login time and usage patterns
• Information collected through cookies and similar tracking technologies

03 Purpose of Data Use

takago uses collected information only for specific and legitimate purposes. Your information is never sold to third parties.

• Account Management: To create, verify, and manage your account.
• Age Verification: To confirm that users are 21 years of age or older.
• Financial Transactions: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints, questions, and requests.
• Platform Improvement: To improve service quality and add new features.
• Fraud Prevention: To detect unauthorized transactions and suspicious activity.
• Responsible Gaming: To identify signs of addiction and provide timely support.
• Legal Obligations: To comply with applicable laws and regulatory requirements.

04 Cookie Policy

takago uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that remember information about your visit.

4.1 Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, perform security verification, and save language preferences. Without these cookies, the platform will not function properly.

4.2 Analytical Cookies

We use analytical cookies to understand how the platform is used. They provide us with information about the most popular sections, time spent on pages, and user navigation paths.

4.3 Cookie Management

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to stop working properly.

05 Data Storage and Security

takago follows industry-standard technologies and processes to ensure the security of your information.

5.1 Encryption and Security Measures

• SSL/TLS Encryption: All data transmissions are protected by the highest level of encryption.
• Secure Servers: Our data servers are protected by firewalls and intrusion detection systems.
• Access Control: Only authorized personnel have access to your information.
• Regular Security Audits: Our systems undergo regular security assessments.

5.2 Data Retention Period

Your information is retained only for as long as necessary:

• Account information: For the entire duration the account is active and for a minimum of 5 years after closure (as required by law).
• Transaction records: For the period determined by applicable regulations.
• Customer support communications: For up to 2 years after resolution.
• Marketing preferences: Until you withdraw your consent.

06 Data Disclosure and Third Parties

takago never sells or rents your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Partners

Limited information may be shared with trusted technology partners who assist in operating our services. These partners operate under strict confidentiality agreements and may only use the information for specified purposes.

6.2 Payment Processing

Information necessary to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment service providers. This exchange of information is solely for transaction processing.

6.3 Legal Requirements

Information may be disclosed due to legal obligations in the following cases:

• In response to a valid court order or request from a government authority.
• In the investigation of fraud, money laundering, or other illegal activity.
• To protect the legal rights of takago or third parties.
• In emergency situations where the safety of a person is at risk.

07 Your Rights

As a user of the takago platform, you have several important rights regarding your own information:

7.1 Right to Access

You may request a copy of your personal information held by us at any time. We generally respond to requests within 30 business days.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you may request a correction. Keeping your information accurate is also important for the security of your account.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that due to legal obligations, some information must be retained for a specified period.

7.4 Right to Object to Processing

You may object to the processing of your information for certain purposes, particularly for marketing communications. After you raise an objection, we will act accordingly.

7.5 Right to Close Account

You may request to close your takago account at any time. Even after account closure, some information will be retained as required by law.

08 Child Protection

takago strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Date of birth is verified at the time of registration. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

09 Data Transfers

takago primarily operates to serve users in Bangladesh. However, for the purposes of managing technical services, your information may be stored or processed on servers located in other countries.

For any such transfer, we ensure that your information is processed in accordance with the protection standards described in this policy. Appropriate data protection agreements are in place with third parties.

10 Policy Changes

takago may update this privacy policy from time to time. Changes may be made due to service updates, new legal requirements, or technological improvements.

For any significant changes, we will notify you in advance. Continued use of the platform after the updated policy is published will be considered acceptance of the new policy.